At Castle Hill Laundry (“we,” or “us”), we value the privacy of individuals who use our websites and related services (collectively, our “Services”). This Privacy Notice explains how we collect, use, and share the personal information of users of our Services (“users,” “you,” or “your”). By using our Services, you agree to the collection, use, disclosure, and processing of your information as described by this Privacy Notice.

Personal information is information that identifies or could be used to identify a specific person. Personal information does not include deidentified information (anonymized or pseudonymized) or aggregated information derived from personal information.

Registration Information. If you sign up for an account, register to use our Services, or sign up for emails or other updates, we may ask you for basic contact information, such as your name, email address, phone number, and/or mailing address. We may also collect certain demographic information when you register for our Services, including your age, gender, personal interests, income, and/or marital status.

Communications. If you contact us directly, we may collect additional information from you. For example, when you reach out to our customer support team, we may ask for your name, email address, mailing address, phone number, or other contact information so that we can verify your identity and communicate with you. We may also store the contents of any message or attachments that you send to us, as well as any information you submit through any of our forms or questionnaires.

Events. If you register for an event that we host, whether in-person or online, we may collect relevant information such as your name, address, title, company, phone number, or email address, as well as specific information relevant to the event for which you are registering.

User Content. We may allow you and other Users of our Services to share their own content with others. This may include posts, comments, reviews, or other User-generated content. Unless otherwise noted when creating such content, this information may be shared publicly through our Services.

Payment Information. If you make a purchase through our Services, we (or a third-party payment processor acting on our behalf) may collect your payment-related information, such as credit card or other financial information.

Job Applications. If you apply for a job with us, we may collect relevant information such as your name, phone number, email address, position, job history, education history, references, a cover letter, and other similar information.

Device Information. We may collect information about the devices and software you use to access our Services, such as your IP address, web browser type, operating system version, device identifiers, and other similar information.

Usage Information. To help us understand how you use our Services and to help us improve them, we may collect data about your interactions with our Services. This includes, but is not limited to, information such as crash reports, session lengths and times, the specific pages and other content you view, and any searches you conduct on our site.

Cookies and Similar Technologies. We and our third-party partners may collect information using cookies, pixel tags, or similar technologies. Cookies are small text files containing a string of alphanumeric characters. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits to our Services.

We may receive information about you from other sources, including third parties that help us update, expand, and analyze our records, identify new customers, or detect or prevent fraud. What information we receive from third parties is governed by the privacy settings, policies, and/or procedures of the relevant organizations, and we encourage you to review them.

We may use the information we collect:

• To provide, maintain, improve, and enhance our Services
• To understand and analyze how you use our Services and develop new products, services, features, and functionality
• To facilitate purchases of products or services that you order
• To host events
• To allow you to share content with other Users of our Services
• To evaluate and process applications for jobs with us
• To communicate with you, provide updates, respond to comments and questions, and provide support
• For marketing and advertising purposes, where permitted
• To detect and prevent fraud
• For compliance with legal obligations
• For other purposes disclosed at the time of collection

SMS Privacy Policy: No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. All categories mentioned in this Privacy Policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.    

SMS Terms & Conditions: End users must also be informed that they can opt out of receiving further messages at any time by replying STOP or request assistance by replying HELP. Message frequency varies. Message and data rates may apply.  

If you provide your mobile phone number and consent to receive SMS messages from Castle Hill Laundry, the following terms apply:

• We may send transactional and service-related messages, including order updates, pickup and delivery notifications, account alerts, and customer service communications.
• Message frequency may vary depending on your interactions with our Services.
• Message and data rates may apply according to your mobile carrier plan.
• You may opt out of receiving SMS messages at any time by replying STOP.
• You may request assistance by replying HELP.
• Consent to receive SMS messages is not a condition of purchasing any goods or services.

Service Providers. We may share any information we collect with service providers retained in connection with the provision of our Services. These companies are permitted to use this information only to help us provide our Services.

Our Affiliates and Representatives. We may share your information with our affiliates, subsidiaries, and representatives as needed to provide our Services.

Other Users. Content you post publicly may be visible to other users.

Advertising and Analytics Partners. We may work with partners such as Google, Meta (Facebook/Instagram), LinkedIn, and Microsoft to analyze usage and deliver advertising.

As Required by Law. We may disclose information to comply with legal obligations or protect rights and safety.

Business Transfers. Information may be transferred in connection with mergers or acquisitions.

Consent. We may share information with your consent.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

All categories of personal information described in this Privacy Notice exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

You may unsubscribe from marketing emails at any time. You may manage cookies through your browser settings.

Our Services may contain links to third-party websites. We are not responsible for their privacy practices.

We implement reasonable safeguards to protect your information, but no system is completely secure.

We do not knowingly collect information from children under 13.

Your information may be transferred and processed in the United States.

We may update this Privacy Notice periodically. Updates will be posted on this page.

support@chlaundry.co

Last updated: May 1, 2026